Computer Diagnostic Services in Durham

Best Buy's Geek Squad does offer basic diagnostics, but their one-size-fits-all approach often lacks depth and personalization. At All Pro Computer Solutions, our technicians conduct a thorough, hands-on examination of both hardware and software, provide a detailed plain-language report, and walk you through all repair options—giving you far more transparency and follow-through than a big-box service counter typically provides.

To get a full PC diagnostic with APCS, simply call us or bring your device in. Our technicians run comprehensive tests covering hardware health (storage, memory, battery, CPU), operating system integrity, driver conflicts, and software issues. After the examination, we provide a clear report of findings and discuss repair options so you can make an informed decision about next steps.

Our standard Mac and PC diagnosis fee is $100. In many cases, this fee also covers the resolution of the identified issue, making it excellent value. We believe in transparent, upfront pricing—you'll always know what to expect before any additional repair work begins, with no hidden charges or surprise bills.

Most diagnostics are completed within a few hours, depending on the complexity of the issue. Software-related diagnostics often resolve the same day, while hardware issues requiring component testing may take a little longer. We prioritize fast turnaround and will communicate an estimated timeframe clearly after the initial assessment of your device.

Yes. All Pro Computer Solutions provides professional diagnostics for both Mac and PC platforms. Whether you're running macOS or Windows, our technicians are equipped to identify hardware failures, software conflicts, performance bottlenecks, and security vulnerabilities. We use quality parts for all hardware repairs on either platform and back our work with a commitment to reliability.

Yes—APCS offers Remote Help Desk services and currently supports nearly 500 computers remotely. For software, performance, and connectivity issues, a remote diagnostic session can often resolve the problem without you needing to travel anywhere. If the issue requires physical examination, we can arrange an on-site visit or have you bring the device in to one of our locations.

We diagnose a wide range of issues including slow performance, random crashes, blue screens of death, virus and malware infections, failing hard drives, battery problems, keyboard and peripheral malfunctions, Wi-Fi and network connectivity issues, software conflicts, and data loss scenarios. If your computer is behaving unexpectedly, our technicians have the tools and experience to find the cause.

Absolutely. Data privacy and protection are core values at APCS. Before beginning any diagnostic that may affect storage, we assess the risk and recommend a backup strategy if needed. We treat every client's data with strict confidentiality, and we highly recommend maintaining regular backups to both an external drive and a secure cloud storage service for ongoing protection.