Microsoft Laptop Repair Service & Support

Yes, Microsoft offers mail-in repair through its official support channels, but the process can take weeks and may not cover all issues, especially for out-of-warranty devices. A local repair provider like All Pro Computer Solutions offers faster turnaround, personalized diagnostics, and competitive pricing—often completing repairs within days rather than weeks, without the hassle of shipping your device.

Laptop repair costs vary based on the issue. Minor fixes like software troubleshooting or Wi-Fi repairs can be relatively affordable, while hardware replacements such as screens, batteries, or keyboards typically cost more. At APCS, we charge a $100 diagnosis fee—which in many cases covers the resolution of the issue itself—ensuring you know exactly what you're paying before any work begins.

We repair a wide range of Microsoft laptops, including Surface Pro, Surface Laptop, Surface Book, Surface Go, and other Microsoft devices. Our technicians handle both hardware and software issues across various models and generations, using quality parts to ensure lasting repairs.

Most repairs are completed within 1–3 business days, depending on the complexity of the issue and parts availability. After our initial diagnosis, we'll give you a clear timeline so you're never left wondering. We prioritize fast turnaround to minimize disruption to your home or business workflow.

We offer both on-site and drop-off repair options. Our technicians can travel to your home or business along the Hwy. 101 corridor from southern Marin County through Sonoma County and up to Mendocino County. Note that a travel time charge may apply for lengthier distances. We also accept drop-offs at our Healdsburg and San Rafael locations.

Absolutely. Data privacy is a core value at APCS. We handle your device and its contents with the utmost care and confidentiality. We strongly recommend backing up your data before any repair, and we can assist with secure data backup and recovery as part of our service to ensure nothing critical is lost during the repair process.

Yes, APCS stands behind the quality of its repairs. We use quality parts in all hardware repairs and ensure that our work meets a high standard before returning your device. Please speak with our technician at the time of diagnosis to get details on the warranty coverage applicable to your specific repair.

Yes. A laptop that won't power on can be caused by a variety of issues—from a failed battery or faulty charger to a damaged motherboard or corrupted system files. Our technicians perform a thorough diagnosis to identify the root cause and recommend the most effective, cost-efficient solution to bring your Microsoft laptop back to life.